Return and Exchanges

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@men2bstore.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return costs are at your own expense.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you currently have. Once the return is accepted, you can then make a separate purchase for the new item.  Please reach out to info@men2bstore.com for help.

Refunds

We will notify you once we've received and inspected your return and inform you whether the refund has been approved or not. If approved, you will be automatically refunded through your original payment method. The refund will cover the purchase price of the item(s) you returned, minus the shipping costs to your country. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, in an unacceptable condition, or if you receive the wrong item, so that we can assess the issue and rectify it. We may request that you send a photo of the damaged product for inspection. Please keep in mind that small inconsistencies are acceptable due to the handcrafted nature of the beads.